Legal
Returns & Refunds Policy
This policy explains how returns and refunds are handled by AERINTH.
Nothing in this policy limits your rights under Australian Consumer Law.
Australian Consumer Law
You are entitled to a remedy if a product fails to meet a consumer guarantee. This may include a refund, replacement, or other remedy depending on the issue.
Faulty, Damaged, or Incorrect Items
Contact us as soon as possible if:
When to Contact Us
- Your item is faulty
- Your item arrives damaged
- You received the wrong item
- The product is not as described
Please Include
- Your order number
- A description of the issue
- Clear photos of the item and packaging where relevant
Change of Mind
Due to hygiene, safety, and product integrity reasons, we do not accept change-of-mind returns for fragrance samples that have been opened, sprayed, used, or tampered with.
Unopened change-of-mind returns may be considered at our discretion, provided the item is unused, sealed where applicable, and returned in original condition.
Scent Preference
Fragrance preference is personal. Disliking a scent, finding it too strong, too weak, or different from expectations does not automatically make the product faulty.
This does not affect your rights if the product is faulty, unsafe, incorrectly supplied, or not as described.
Refund Method
Approved refunds will usually be processed to the original payment method.
Return Shipping
Return shipping responsibility depends on the reason for the return and your rights under Australian Consumer Law.
Contact
To request help with a return or refund, contact us through the Contact page.